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E&O - Roadmap to Cyber and Privacy Insurance - Part 1

Total Credits: 3 including 3 CE Credit

Average Rating:
10% premium discount qualified |  Errors and Omissions
Sharon A, Koches, CPCU, RPLU, AAI, AU, ITP |  Millicent W. Workman, CPCU, AU, CRIS, MLIS, AFIS, ERIS
3 hrs
Access for 30 day(s) after program date.

Please Note: Programs with a ☾ insignia begin after 5pm or air on the weekend.


This course is Part 1 of 2 (3 hrs each) in this E&O module - As of January 1, 2020 3 hours of content must be taken to qualify for the 10% E&O premium discount!


Part 1 helps to define what cyber liability is and isn't.  Part 2 will discuss coverage, insuring agreements and exclusions.  We hope you'll join us for both sessions.

Our world is changing and we as agents & brokers need to help our clients understand the need to protect their businesses as technology impacts exposures in order to do this, we need to understand the exposure and coverage.

A business used to feel fully protected when they purchased Property, General Liability, Auto and Workers Compensation.  A variety of emerging issues now require we pay special attention to exposures not adequately covered by the Business Owners or Package Policies.

Areas covered in Part 1:

  • Demystifying Cyber and Privacy Loss Exposures and Insurance Coverage
  • Information Security Liability Exposures
  • Privacy Liability Exposures 
  • First-Party Property Loss Exposures 
  • Emerging Cyber and Privacy Exposures
  • Cyber Space and Privacy Loss Control 
  • Underwriting Cyber and Privacy Insurance 


Course Materials


Sharon A, Koches, CPCU, RPLU, AAI, AU, ITP's Profile

Sharon A, Koches, CPCU, RPLU, AAI, AU, ITP Related seminars and products

Managing Performance, LLC.

Sharon Koches, owner/consultant of Managing Performance, LLC is an Insurance Educator, consultant and industry resource.  She is also a consultant for Agency Management Resource Group and serves on the National CPCU Society Leadership Council.


Sharon was Vice President of Insurance Operations & Technical Affairs at the Independent Insurance Agents of North Carolina (IIANC). A member of the Senior Management Team, responsibilities included technical affairs, management of IIANC’s Errors & Omissions Program, Group Insurance Program, Market Access Program and the insurance operations for the North Carolina Association of Insurance Agents (NCAIA), an affiliated corporation of IIANC which is responsible for placing the insurance coverage for the State of North Carolina, including state agencies, departments and universities.  In addition she was responsible for special projects, creating and instructing educational courses and symposiums, and consulting on agency procedures and technical issues.

Prior to that, Sharon was with The Institutes (previously the American Institute for CPCU/ and the Insurance Institute of America) serving as a sales executive in the Southern Region, as well as liaison to the Independent Insurance Agents and Brokers of America (IIABA).

Sharon was an account manager, a field underwriting/production position, for Selective Insurance Company’s Alternative Market/Large Accounts Department (SRM). Her other positions at Selective included specialty lines account manager and agency management specialist (small/middle market field underwriting/production). She also handled Casualty Facultative Reinsurance. 

Millicent W. Workman, CPCU, AU, CRIS, MLIS, AFIS, ERIS's Profile

Millicent W. Workman, CPCU, AU, CRIS, MLIS, AFIS, ERIS Related seminars and products

Director of Training and Education

International Risk Management Institute

Millicent W. Workman is Director of Training and Education for International Risk Management Institute, the premier publisher of property-casualty insurance references.  She directs all of IRMI's training and education programs, which include its webinars, seminars, insurance CE programs, certifications, and conferences.  She also has primary editorial responsibility for Practical Risk Management.

Ms. Workman has an extensive background in risk management and the insurance industry. In addition to consulting on risk management issues, she has served as Director of Risk Financing for Baptist Memorial Health Care Corporation, one of the largest not-for-profit health care systems in the nation, and as Director of Risk Management for Mueller Industries, Inc., a leading fabricator of copper, brass, aluminum, and plastic products. She was also formerly Director of Corporate Risk Management for Belz Enterprises, a real estate development and hotel company based in Memphis, Tennessee.

Ms. Workman graduated magna cum laude, first in class, from Union University, with a B.S. in biology. She received her Chartered Property Casualty Underwriter (CPCU) designation in 1975, the Associate in Underwriting designation in 1979, and has completed two parts of the Associate in Risk Management (ARM) designation. She holds the Construction Risk and Insurance Specialist (CRIS), the Agribusiness and Farm Insurance Specialist (AFIS), the Management Liability Insurance Specialist (MLIS), the Energy Risk and Insurance Specialist (ERIS), and the Transportation Risk and Insurance Professional (TRIP) certifications.

Ms. Workman is active in the CPCU Society. She served as national President of the CPCU Society in 2005 - 2006 and is a past president and treasurer of the Society's Memphis Chapter. She also served as chair of the CPCU-Loman Education Foundation Advisory Committee and the chair of the CPCU-Loman Education Foundation, She is active with RIMS, where she served as president of the Memphis Chapter; and Ole Miss Insurance Advisory Board, where she served as the first non-alum chair of the Board and was named Outstanding Supporter of the Insurance and Risk Management Program in 2006. She serves on the Board and Executive Committee for Gamma Iota Sigma insurance fraternity

Business Insurance magazine named Ms. Workman "Risk Manager of the Year" in 1992, one of the "100 Leading Women in the Insurance Industry" in 2000, and one of 80 "Women to Watch" in 2006. She was inducted into The Robert E. Musto Tennessee Insurance Hall of Fame in August 2002.


Wed, May 31, 2023 - 09:00am to 11:58am CDT
Tue, Jun 06, 2023 - 11:00am to 01:58pm CDT
Fri, Jun 23, 2023 - 01:00pm to 03:58pm CDT
Tue, Jul 11, 2023 - 03:00pm to 05:58pm CDT
Sat, Jul 22, 2023 - 09:00am to 11:58am CDT
Wed, Aug 02, 2023 - 11:00am to 01:58pm CDT
Fri, Aug 18, 2023 - 01:00pm to 03:58pm CDT
Thu, Sep 07, 2023 - 03:00pm to 05:58pm CDT
Fri, Sep 22, 2023 - 09:00am to 11:58am CDT
Thu, Oct 12, 2023 - 11:00am to 01:58pm CDT
Tue, Oct 24, 2023 - 01:00pm to 03:58pm CDT
Wed, Nov 08, 2023 - 03:00pm to 05:58pm CST
Mon, Nov 27, 2023 - 09:00am to 11:58am CST
Mon, Dec 11, 2023 - 11:00am to 01:58pm CST
Fri, Dec 29, 2023 - 01:00pm to 03:58pm CST

State Specific Details

State Approval Information Details

IL - This course is approved for 3 hours - Course# 6000065447

MD - This course is approved for 3 hours - Course #106648

ID - This course is approved for 3 hours - Course # 37782

TX (IIAT,IIAH & IIAA) - This course is approved for 3 hrs CE - Course#124722

NE - This course is approved for 3 hrs CE - Course#6000063572

NJ - This course is approved for 3 hrs CE - Course#88903129

WA - This course is approved for 3 hrs CE - Course#626210

IA - This course is approved for 3 hrs CE - Course# 106277

Promo Video



Overall:      4.7

Total Reviews: 651


Richard B - East Thetford, Vermont

"Good class"

Ronald B - Ludlow, Vermont

"Well done with two instructors. Helped a lot to stay with the class"

Karen F - Saint Albans, Vermont

" "


"Very good content and speakers"

Donna S - Silver Spring, Maryland

"Good info"

Eric G - Annapolis, Maryland

"Great job"

Christian S - Owings Mills, Maryland

" "

Michelle S

"Very thorough presentation"

Fareed K - Ellicott City, Maryland

" "

Justine M

"I liked that there were 2 presenters.. kept it more interesting and flowed well! "